Our Cancellation Policy

1.You may cancel your booking with us any time before the schedule date and time of your pick-up only by calling us on our 24x7 Customer Care helpline number 95-599-599-32. If you cancel when the driver and/or car details provided you will be charged a cancellation fee.

2.No cancellation fee shall be payable unless Welcab confirms the cancellation of your ride in accordance with the terms of use and Cancellation and refund policy.

Cancellation fees :

1.A booking request can be cancelled free of charge where driver or car details are not provided.

2.If a booking request is cancelled for any reason whatsoever when the driver and/or car details provided, you'll be charged a cancellation fee as forfeiture of the complete advance amount paid by you for the booking.

3.Drivers are also able to cancel a ride request if they've waited 30 minutes at the pickup location and/or for any reason whatsoever you have provided wrong details of pickup location or you are not reachable at phone, mobile number and email address you have provided. You may be charged either a cancellation fee as forfeiture of the complete advance amount paid by you for the booking or Rs. 3 per minute for Omni (Ambulance), Rs. 3.5 per minute for hatchback / Sedan car, Rs. 4 per minute for SUV / Innova car, after 45 minutes completed at the sole discretion of the Welcab.

4.In case, cancellation is due to external factors which human being by the exercise of reasonable diligence cannot avoid such as epidemic, tornadoes, earthquakes, hurricanes, floods, fire, strikes, lockouts or other industrial disturbances; war, terrorist acts, riot, or other civil disturbance; epidemics; or other similar forces or due to force majeure which lead to the roads closed, voucher for the complete advance amount paid by you for the booking, in Welcab's sole discretion shall be issued without expiry to use in future.