Our Refund Policy

1.As per the cancellation and refund policy, the refund will be processed. It may take 7 to 10 business days for the refund to reflect into your account. In case wrong or incorrect banking details/ account details provided by you, Welcab shall not be responsible for any loss and/or damages whatsoever.

2.Where the allocated driver cancels the ride without assigning any valid and reasonable reason at the last time and the Welcab fails to arrange another ride in a reasonable time you shall be entitled for the complete advance amount paid by you for the booking.

3.Welcab shall not be responsible to refund and/or to provide voucher in any case where you give any money or goods to the Driver except as mentioned in the invoice. Welcab shall not be liable to pay any damages, if any, arises from any loss accrued to you.

4.Welcab shall not be held responsible for any loss or damage happened during the ride on account of the driver who is a third party agency. However, Welcab shall assist you in all the reasonable manner to recover your loss or damage.

5.Welcab reserves the right to withhold the complete advance amount paid by you for the booking on account of any misbehave or misconduct viz. physically, orally or mentally with the driver. Welcab also reserves the right jointly and/or severally with the driver to take any action against you as available as per the law applicable at the time of the incident.